Tacoma Dodge Chrysler Jeep Ram has been named a FIAT Chrysler Automobile’s (FCA) Customer First Award for Excellence recipient. This prestigious award is designated for only those dealerships exemplifying extraordinary care and dedication to their customers, in five key areas of performance: Training, Facility, Process, Performance and Employee Feedback. All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis. Dealerships must achieve stringent goals in five core “pillars” to earn the coveted designation:
Customer Treatment Certification – Dealership has achieved the highest levels of customer-oriented sales and service targets
– Employee Engagement Certification – An annual employee survey is completed to promote the voice of employees and a customer-driven culture
– Process Certification – Dealership successfully demonstrates processes that support excellence in customer handling
– Training Certification – Employees attained the highest level of required FCA-certified training
– Facility Certification – Dealership provides a clean, comfortable environment for customers
“We are thrilled to be honored by FCA with the Customer First Award for Excellence”, says Phil Bivens, Owner and President of Universal Auto Group, Inc., parent company of Tacoma Dodge Chrysler Jeep Ram. “Moreover, we are extremely proud of our staff. Without their dedication to meeting incredibly high standards, none of this would be possible.”
Tacoma Dodge is in a premier group of FCA dealers nationwide, of which, only a minority percentage were able to meet or exceed the 5 parameters in order to achieve this highest level of recognition.