Customer Circle






Tacoma Dodge Chrysler Jeep Ram has been named a FIAT Chrysler Automobile’s (FCA) Customer First Award for Excellence recipient. This prestigious award is designated for only those dealerships exemplifying extraordinary care and dedication to their customers, in five key areas of performance: Training, Facility, Process, Performance and Employee Feedback. All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis. Dealerships must achieve stringent goals in five core “pillars” to earn the coveted designation:

Customer Treatment Certification – Dealership has achieved the highest levels of customer-oriented sales and service targets
Employee Engagement Certification – An annual employee survey is completed to promote the voice of employees and a customer-driven culture
Process Certification – Dealership successfully demonstrates processes that support excellence in customer handling
Training Certification – Employees attained the highest level of required FCA-certified training
Facility Certification – Dealership provides a clean, comfortable environment for customers

“We are thrilled to be honored by FCA with the Customer First Award for Excellence”, says Phil Bivens, Owner and President of Universal Auto Group, Inc., parent company of Tacoma Dodge Chrysler Jeep Ram. “Moreover, we are extremely proud of our staff. Without their dedication to meeting incredibly high standards, none of this would be possible.”

Tacoma Dodge is in a premier group of FCA dealers nationwide, of which, only a minority percentage were able to meet or exceed the 5 parameters in order to achieve this highest level of recognition.

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253-292-6760

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4101 S Tacoma Way • Tacoma, WA 98409

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Today's Hours:

Open Today! Sales: 9am-9pm

Open Today! Service: 7am-8pm

Open Today! Parts: 7am-8pm

Tacoma Dodge Chrysler Jeep Ram

4101 S Tacoma Way Tacoma, WA

Phone: 253-292-6760

http://maps.google.com/?q=4101%20S%20Tacoma%20Way%2C%2C%20WA%2C%20Tacoma%2C%20WA%2098409

Parts

Phone: 253-444-4927

4101 S Tacoma Way Tacoma, WA

Mobile Parts

Phone: ​253-444-4885

4101 S Tacoma Way Tacoma, WA

Sales

Phone: 253-292-6760

4101 S Tacoma Way Tacoma, WA

Mobile Sales

Phone: ​253-444-9072

4101 S Tacoma Way Tacoma, WA

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Phone: 253-248-7816

4101 S Tacoma Way Tacoma, WA

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Phone: 253-777-1206

4101 S Tacoma Way Tacoma, WA
47.21937 -122.4840714
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Tacoma Dodge Chrysler Jeep Ram
Tacoma Dodge Chrysler Jeep Ram
4101 S Tacoma Way
Tacoma, WA, 98409 US
253-292-6760
https://www.tacomadodge.com/wp-content/themes/DealerInspireDealerTheme/images/logo.png
Tacoma Dodge Chrysler Jeep Ram 47.21937, -122.4840714.